Frequently Asked Questions
1. How are your cards dispatched?
All cards are carefully packed in a protective envelope and sent First Class via the Post Laju.
2. Do you charge for Postage and Packaging?
No. The cost of postage and packaging is included within the cost of the card.
3. Can I place an order if I live outside the Malaysia?
Not at the moment. Hopefully this is a facility that will be added soon.
4. How quickly can you dispatch my card?
I will endeavour to dispatch your card to you as quickly as possible. However, since all of the cards are handmade, please allow 7 days for delivery.
5. How can I place an order?
You can place an order in Order Form provided and bank-in the purchasing amount. At the moment this is the only way to order cards.
6. Can you personalise my card?
Yes. Any of the cards you see can have a name and/or age added to them. Also, if you like a design but would like it in another colour then I can accommodate that. To do this use the 'Contact Us' page.
7. How can I contact you?
8. Can you send a card directly for me?
If you provide me with the Name and address of the recipient of the card, then I can write and send the card directly to them. Use the 'Contact Us' page to do this.
9. Do your cards come with envelopes?
Yes. All of the cards come with a matching envelope.
10. Is there a minimum order?
No. You can order as many cards as you like.
11. What is your refund policy?
If, in the unlikely event that you don't like the card[s] or are unhappy with your order, then please Contact us with a reason, so that we can ensure the same problem doesn't happen again. Then return the card[s] in perfect condition within 14 days of purchase. We will then refund your money.
